Terms & Conditions
Prices
All prices are in £ sterling and are shown inclusive of VAT at 20% where applicable. We reserve the right to alter our prices at any time and without prior notification. Our VAT Number is GB916 6985 76.
Delivery
Your order is normally dispatched within 5 working days and we will send you an email to confirm the dispatch details when your order leaves our warehouse.
Our couriers - City Link, Fed Ex, DPD, Parcel Force or Royal Mail will deliver your order within the timescale of your chosen delivery method.
All deliveries are normally working days Monday – Friday (Excluding Bank Holidays) between the hours of 8.00am and 6.00pm.
We do offer next working day deliveries on our products, which is charged from £5.95 per order. As long as the items are in stock you will be able to select this option at the checkout. Our cut off time for orders is 3.00pm, any orders placed after this time will be dispatched on the next working day.
If you are out when they attempt delivery, they will leave a card with information on how to have the parcel redelivered, or collected from a local Post Office/ Sorting Office.
Some items ordered may not be available for immediate dispatch and a suitable alternative may be offered.
All orders for UK mainland delivery of £100.00 and over will be delivered FREE of charge but please note that if you subsequently return items for a refund and your remaining order is less than £100.00 in value you will be charged the standard £3.95 delivery charge.
When sending an order back for refund, we do not refund the postage charge, unless the order has been cancelled.
Exchanging and Returning Goods
If an item proves to be faulty please contact us with the details; we will supply a pre-paid bag for the return of the item and you may choose to receive a refund or a replacement item if you wish. Should we send out an incorrect item in error please contact us immediately; we will endevour to supply the correct item together with a pre-paid bag for the return of the incorrect item (providing you are happy and able to visit a Post Office).
Should you find on receipt of your parcel that something is unsuitable you may return it for an exchange or refund within 14 days, providing you have not damaged the goods or internal packaging and have not resealed the internal plastic bag containing the garment as the goods will need to be checked by our staff. Goods must be returned unused in original packaging, with labels intact, in new condition and with proof of purchase (your invoice acts as proof of purchase) and brief details of the required action i.e. exchange as per email or refund requested as per email.
We are only able to offer our Customers a refund against unsuitable items if we can offer the unsuitable returned item as new again. If on receipt of your return it is apparent that you have failed to comply with our terms and conditions the goods will not be refunded and will be returned to you at your own expense.
We are not responsible for goods in transit to us. Please send your parcel to Trekwear at the address shown on the bottom of your invoice (Trekwear, Unit 6, Whaddon Business Park, Whaddon, Salisbury, Wiltshire, SP5 3HF). When sending a return parcel you may ask for a Proof of Posting Certificate 4679, which is free from any Post Office on request or you may choose to pay for an additional service if you wish.
Colour Reproduction
We take every care to ensure that the images used are correct and the colour shown accurately; however we are not liable for your browser bar setting, your interpretation of colour or the environment in which you first viewed the garment on the screen and the environment in which you opened your parcel. A slight colour variation may become apparent on receipt of your order.
Cancellation
You may cancel your order by contacting us in writing at any time prior to dispatch; if your parcel has already been dispatched you may return the unused goods to receive a refund as is your right - your 'cooling off' period which ends on the 8th day after you received your parcel.
All prices are in £ sterling and are shown inclusive of VAT at 20% where applicable. We reserve the right to alter our prices at any time and without prior notification. Our VAT Number is GB916 6985 76.
Delivery
Your order is normally dispatched within 5 working days and we will send you an email to confirm the dispatch details when your order leaves our warehouse.
Our couriers - City Link, Fed Ex, DPD, Parcel Force or Royal Mail will deliver your order within the timescale of your chosen delivery method.
All deliveries are normally working days Monday – Friday (Excluding Bank Holidays) between the hours of 8.00am and 6.00pm.
We do offer next working day deliveries on our products, which is charged from £5.95 per order. As long as the items are in stock you will be able to select this option at the checkout. Our cut off time for orders is 3.00pm, any orders placed after this time will be dispatched on the next working day.
If you are out when they attempt delivery, they will leave a card with information on how to have the parcel redelivered, or collected from a local Post Office/ Sorting Office.
Some items ordered may not be available for immediate dispatch and a suitable alternative may be offered.
All orders for UK mainland delivery of £100.00 and over will be delivered FREE of charge but please note that if you subsequently return items for a refund and your remaining order is less than £100.00 in value you will be charged the standard £3.95 delivery charge.
When sending an order back for refund, we do not refund the postage charge, unless the order has been cancelled.
Exchanging and Returning Goods
If an item proves to be faulty please contact us with the details; we will supply a pre-paid bag for the return of the item and you may choose to receive a refund or a replacement item if you wish. Should we send out an incorrect item in error please contact us immediately; we will endevour to supply the correct item together with a pre-paid bag for the return of the incorrect item (providing you are happy and able to visit a Post Office).
Should you find on receipt of your parcel that something is unsuitable you may return it for an exchange or refund within 14 days, providing you have not damaged the goods or internal packaging and have not resealed the internal plastic bag containing the garment as the goods will need to be checked by our staff. Goods must be returned unused in original packaging, with labels intact, in new condition and with proof of purchase (your invoice acts as proof of purchase) and brief details of the required action i.e. exchange as per email or refund requested as per email.
We are only able to offer our Customers a refund against unsuitable items if we can offer the unsuitable returned item as new again. If on receipt of your return it is apparent that you have failed to comply with our terms and conditions the goods will not be refunded and will be returned to you at your own expense.
We are not responsible for goods in transit to us. Please send your parcel to Trekwear at the address shown on the bottom of your invoice (Trekwear, Unit 6, Whaddon Business Park, Whaddon, Salisbury, Wiltshire, SP5 3HF). When sending a return parcel you may ask for a Proof of Posting Certificate 4679, which is free from any Post Office on request or you may choose to pay for an additional service if you wish.
Colour Reproduction
We take every care to ensure that the images used are correct and the colour shown accurately; however we are not liable for your browser bar setting, your interpretation of colour or the environment in which you first viewed the garment on the screen and the environment in which you opened your parcel. A slight colour variation may become apparent on receipt of your order.
Cancellation
You may cancel your order by contacting us in writing at any time prior to dispatch; if your parcel has already been dispatched you may return the unused goods to receive a refund as is your right - your 'cooling off' period which ends on the 8th day after you received your parcel.
